Refund & Return Proof Policy

To ensure a fair and transparent return/refund process for both our customers and our company, we kindly request the following:

1.Unboxing Video is Mandatory

• Please record a continuous, unedited video while opening the package.
• The video must clearly show:
  • The sealed package before opening.
  • The shipping label with the tracking details.
  • The complete unboxing process.
  • The product received and its condition.

2.Wrong, Damaged, Missing or Defective Product

• If you receive a wrong, damaged, defective, or incomplete product, please contact us within 48 hours of delivery.
• Your claim must include:
  • The complete unboxing video.
  • Clear photos of the product and packaging.
  • Your Order ID.

3.Claims Without Proof

• Refund or replacement requests for wrong, damaged, missing, or defective products may not be approved if the required unboxing video and supporting evidence are not provided.

4.Verification Process

• All refund and replacement requests are subject to verification by our support team. We reserve the right to approve or reject claims based on the evidence provided.

5.Product Condition

• Returned products must be unused, unwashed, and returned with all original tags, accessories, and packaging.

6.Fraud Prevention

• Any attempt to return a different product, used product, or provide misleading information may result in rejection of the refund/replacement request and may lead to restriction of future orders.

By placing an order on our website, you acknowledge and agree to the above Refund & Return Policy.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@velouraa.in. Please note that returns will need to be sent to the following address: [H. NO. 1878 LAXMAN VIHAR PHASE-2 Gurugram HARYANA] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@velouraa.in

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@velouraa.in.